Food & Beverage customer reviews: the 2026 benchmark
CustomerEye analysed 3,590 Food & Beverage companies, which average an overall score of 62.1 out of 100 across 617,210 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 63.8 out of 100.
Headline figures
- Companies analysed
- 3,590
- Average score
- 62.1 / 100
- Average rating
- 4.25 / 5
- Positive reviews
- 78.1%
- Reviews behind the benchmark
- 617,210
715 of these companies show a rising review trend.
Highest-scoring Food & Beverage companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | The Wee Vinoteca | 98.2 | 5.00 | 54 |
| 2 | Wander Cuppa | 97.8 | 5.00 | 52 |
| 3 | NOSH | 97.7 | 4.99 | 100 |
| 4 | Food Fire + Knives | 97.3 | 4.95 | 83 |
| 5 | The Honest Bean Co. | 96.9 | 4.96 | 97 |
| 6 | MR. WILDE | 96.9 | 4.98 | 90 |
| 7 | The Gay Farmer | 96.8 | 4.99 | 100 |
| 8 | GRAPE & Fig | 96.7 | 4.97 | 125 |
| 9 | Red Panda Chilli Crisp | 96.1 | 4.95 | 85 |
| 10 | Olgish Cakes | 96.1 | 5.00 | 65 |
What Food & Beverage customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Food & Beverage: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 63.8 score |
| Problem Resolution | 69.2 score |
| Pricing | 77.3 score |
| Delivery Shipping | 78 score |
| Value For Money | 80.2 score |
| Response Speed | 80.3 score |
| Loyalty | 80.7 score |
| Customer Support | 80.8 score |
| Onboarding | 84.3 score |
| Product Quality | 84.7 score |