The Chocolate Smiths

Food & Beverage • United Kingdomwww.thechocolatesmiths.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+16.9 vs. last month4.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#194of 551

Top 35% · Upper Half

#1 (best)#551 (worst)

#192Peer

#193Peer

#194This company

#195Peer

#196Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%

positive

Positive89%
Neutral0%
Negative11%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

31.2%

Product Quality

17.9%

Loyalty

11.8%

Pricing

10.6%

Response Speed

9.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100

8/100

signal score

•Built from a negative-review share of 18.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.5%

4★

4.0%

3★

5.8%

2★

5.3%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is improving: 87.5% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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