Food & Beverage • United Kingdomwww.thechocolatesmiths.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 1,332 days (about 14 per month). Busiest month: 8% of reviews.
Food & Beverage average: score 62.0, rating 4.24 stars, reply rate 33.3%, over 2,792 ranked companies · benchmark 12 Oct 2026
Score
56.8
Industry average 62.0
5.2 below average
Rating
4.51
Industry average 4.24
0.27 above average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 11% negative
Covering December 2024 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,792 ranked companies in Food & Beverage (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 58% of reviews against an industry average of 33%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 543 mentions with a sentiment score of 86.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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