Customereye

FuelHub

Food & Beverage • United Kingdomwww.fuelhub.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+7.7 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#216of 551
Top 39% · Upper Half
#1 (best)#551 (worst)
#214Peer
#215Peer
#216This company
#217Peer
#218Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.1%
Customer Support
17.8%
Delivery Shipping
14.7%
Loyalty
14.5%
Pricing
6.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • •Built from a negative-review share of 13.0% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
79.7%
4★
8.8%
3★
5.2%
2★
2.0%
1★
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.6% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

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