The Champagne & Gift Company

Food & Beverage • United Kingdomwww.champagneandgifts.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+6.5 vs. last month4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#190of 551

Top 34% · Upper Half

#1 (best)#551 (worst)

#188Peer

#189Peer

#190This company

#191Peer

#192Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral2%
Negative9%

Sentiment Balance

Covering November 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 9% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.9%

Product Quality

16.1%

Customer Support

13.3%

Response Speed

13.1%

Onboarding

9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.0%

4★

6.5%

3★

0.8%

2★

0.3%

1★

0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 99.0% in the three months before that.

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