Based on public reviews and response behavior.
200 reviews over 197 days (about 31 per month). Busiest month: 21% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
50.2
Industry average 53.7
3.5 below average
Rating
1.62
Industry average 3.57
1.95 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
24% of reviews positive, 74% negative
Covering October 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 70% negative and 0% neutral.
Share of theme mentions
Themes from the 200 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.512 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 77% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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