Based on public reviews and response behavior.
100 reviews over 1,171 days (about 2.6 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 99%, es 1%.
Shipping & Delivery average: score 53.0, rating 3.58 stars, reply rate 32.8%, over 621 ranked companies · benchmark 20 Oct 2026
Score
50.8
Industry average 53.0
2.2 below average
Rating
2.96
Industry average 3.58
0.62 below average
Reply rate
—
Industry average 32.8%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 47% negative
Covering May 2024 — 66 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 42% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 621 ranked companies in Shipping & Delivery (benchmark 20 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.130 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 70% of reviews against an industry average of 33%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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