Based on public reviews and response behavior.
600 reviews over 2,174 days (about 8.4 per month). Busiest month: 9% of reviews.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
49.0
Industry average 53.7
4.7 below average
Rating
4.10
Industry average 3.76
0.34 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 23% negative
Covering September 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -1.023). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 348 mentions with a sentiment score of 75.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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