Based on public reviews and response behavior.
265 reviews over 3,244 days (about 2.5 per month). Busiest month: 25% of reviews. Languages: en 97%, unknown 3%, fr 0%.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.6%, over 533 ranked companies · benchmark 1 Nov 2026
Score
59.3
Industry average 53.1
6.2 above average
Rating
3.75
Industry average 3.51
0.24 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 39% negative
Covering August 2026 — 67 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 25% negative and 3% neutral.
Share of theme mentions
Themes from the 265 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 533 ranked companies in Shipping & Delivery (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 12% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 140 mentions with a sentiment score of 75.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
