P4D

Shipping & Delivery • United Kingdomwww.p4d.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#45of 143

Top 31% · Upper Half

#1 (best)#143 (worst)

#43Peer

#44Peer

#45This company

#46Peer

#47Peer

Overall Customer Sentiment

Above Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral1%
Negative41%

Sentiment Balance

Covering April 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.3%

Delivery Shipping

13.9%

Loyalty

13.5%

Pricing

10.1%

Communication

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 39.7% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

55.8%

4★

4.7%

3★

1.7%

2★

1.7%

1★

36.2%

Based on 600 analyzed reviews. Sentiment is slipping: 72.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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