Shipping & Delivery • United Kingdomimperialshippingspecialist.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,049 days (about 2.9 per month). Busiest month: 11% of reviews. Languages: en 100%.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.6%, over 533 ranked companies · benchmark 1 Nov 2026
Score
59.1
Industry average 53.1
6.0 above average
Rating
4.85
Industry average 3.51
1.34 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 533 ranked companies in Shipping & Delivery (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 12% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 48 mentions with a sentiment score of 92.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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