Based on public reviews and response behavior.
1,000 reviews over 146 days (about 208 per month). Busiest month: 31% of reviews. Languages: en 87%, unknown 9%, fr 2%.
Shipping & Delivery average: score 53.1, rating 3.51 stars, reply rate 35.6%, over 533 ranked companies · benchmark 1 Nov 2026
Score
71.5
Industry average 53.1
18.4 above average
Rating
3.40
Industry average 3.51
0.11 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 48% negative
Covering July 2026 — 220 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 40% negative and 1% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 1,000 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 533 ranked companies in Shipping & Delivery (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.123 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 71.5 places the company in the top quarter of about 550 ranked Shipping & Delivery companies (75th percentile: 70). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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