Customereye

Seven Seas Worldwide

Shipping & Delivery • United Kingdomwww.sevenseasworldwide.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
−3.4 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#9of 143
Top 6% · Top Tier
#1 (best)#143 (worst)
#7Peer
#8Peer
#9This company
#10Peer
#11Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering November 2024 — 36 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 11% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.4%
Delivery Shipping
13.2%
Onboarding
12.5%
Product Quality
10.9%
Loyalty
10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.7%
4
11.0%
3
2.5%
2
2.5%
1
5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.4% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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