Montway Auto Transport

Shipping & Delivery • United Statesmontway.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+29.3 vs. last month4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#75of 143

Top 52% · Mid Pack

#1 (best)#143 (worst)

#73Peer

#74Peer

#75This company

#76Peer

#77Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.5%

Delivery Shipping

15.3%

Loyalty

14.5%

Customer Support

13.1%

Pricing

9.5%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.3%

4★

3.8%

3★

0.7%

2★

0.8%

1★

15.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.3% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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