ShipGo

Shipping & Delivery • United Statesshipgo.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+2.5 vs. last month4.79 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#78of 143

Top 55% · Mid Pack

#1 (best)#143 (worst)

#76Peer

#77Peer

#78This company

#79Peer

#80Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.9%

Customer Support

17.0%

Onboarding

13.7%

Product Quality

13.0%

Loyalty

12.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100

23/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.7%

4★

6.3%

3★

2.3%

2★

0.7%

1★

2.0%

Based on 601 analyzed reviews. Sentiment is holding steady: 98.3% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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