17TRACK

Shipping & Delivery • USwww.17track.net

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+4.5 vs. last month4.30 ★ average rating · 1,389 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#99of 143

Top 69% · Mid Pack

#1 (best)#143 (worst)

#97Peer

#98Peer

#99This company

#100Peer

#101Peer

Overall Customer Sentiment

Mid Pack

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral3%
Negative36%

Sentiment Balance

Covering August 2026 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 62% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,348 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.8%

Product Quality

17.2%

Communication

12.1%

Customer Support

12.0%

Loyalty

9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 35.6% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.5%

4★

4.8%

3★

1.9%

2★

1.6%

1★

14.3%

Based on 1,389 analyzed reviews. Sentiment is slipping: 59.2% of reviews in the last three months were positive, compared with 85.8% in the three months before that.

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