Route

Shipping & Delivery • United Statesroute.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+12.6 vs. last month3.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#97of 143

Top 68% · Mid Pack

#1 (best)#143 (worst)

#95Peer

#96Peer

#97This company

#98Peer

#99Peer

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.2%

Response Speed

15.9%

Problem Resolution

11.9%

Communication

11.3%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

59.5%

4★

9.3%

3★

4.2%

2★

3.8%

1★

23.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 67.5% of reviews in the last three months were positive, compared with 72.3% in the three months before that.

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