Customereye

Usgobuy

Shipping & Deliverywww.usgobuy.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
3.59 ★ average rating · 483 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#28of 143
Top 20% · Top Tier
#1 (best)#143 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Category Leader

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 410 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.1%
Delivery Shipping
17.3%
Loyalty
13.0%
Pricing
11.6%
Product Quality
9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • •Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
59.0%
4★
5.8%
3★
1.7%
2★
2.7%
1★
30.8%

Based on 483 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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