Customereye

USDish

Media & Content • United Stateswww.usdish.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
−16.8 vs. last month3.78 ★ average rating · 546 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#83of 172
Top 48% · Upper Half
#1 (best)#172 (worst)
#81Peer
#82Peer
#83This company
#84Peer
#85Peer

Overall Customer Sentiment

Above Average

62% of reviews positive, 36% negative

62%
positive
  • Positive62%
  • Neutral3%
  • Negative36%

Sentiment Balance

Covering August 2017 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 531 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2017.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.7%
Product Quality
16.4%
Pricing
12.3%
Loyalty
12.1%
Response Speed
8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 12.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5
50.2%
4
14.3%
3
12.6%
2
9.2%
1
13.7%

Based on 546 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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