Based on public reviews and response behavior.
142 reviews over 93 days (about 46 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 91%, unknown 7%, es 2%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
72.0
Industry average 69.7
2.3 above average
Rating
4.71
Industry average 4.44
0.27 above average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 11% negative
Covering August 2026 — 21 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 142 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 46%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 103 mentions with a sentiment score of 90.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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