Customereye

Travel Compendium

Flight & Hotel Booking • United Statestravelcompendium.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 461 days (about 6.6 per month). Busiest month: 18% of reviews. Languages: en 98%, unknown 2%.

Overall Score

72/100
−75.0 vs. last month4.54 ★ average rating · 100 reviews
72/100 from 100 reviews over 12 months, moderate confidence.

Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026

Score

72.0

Industry average 69.7

2.3 above average

Rating

4.54

Industry average 4.44

0.10 above average

Reply rate

—

Industry average 46.4%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#643of 1292 ranked in Flight & Hotel Booking
Top 50% · Upper Halfdown 530 from last month
#1 (best)#1292 (worst)
#641Peer
#642Peer
#643This company
#644Peer
#645Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering April 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Customer Support
Hidden
Response Speed
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Flight & Hotel Booking