Customereye

Kensington Tours

Flight & Hotel Booking • United Stateskensingtontours.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

75/100
4.74 ★ average rating · 608 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#12of 225
Top 5% · Top Tier
#1 (best)#225 (worst)
#10Peer
#11Peer
#12This company
#13Peer
#14Peer

Overall Customer Sentiment

Category Leader

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative6%

Sentiment Balance

Covering October 2024 — 27 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.3%
Loyalty
20.1%
Customer Support
18.4%
Response Speed
8.6%
Problem Resolution
7.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • •Built from a negative-review share of 6.2% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.1%
4★
2.0%
3★
1.0%
2★
1.3%
1★
4.6%

Based on 608 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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