Customereye

The Miles Market

Flight & Hotel Booking • United Statesthemilesmarket.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#52of 225
Top 23% · Top Tier
#1 (best)#225 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
19.6%
Onboarding
18.6%
Customer Support
16.1%
Loyalty
14.0%
Product Quality
11.2%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 30.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
4.0%
3★
0.2%
2★
1.0%
1★
4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.1% of reviews in the last three months were positive, compared with 92.1% in the three months before that.

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