Customereye

TourBeez

Flight & Hotel Booking • United Statestourbeez.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

199 reviews over 92 days (about 66 per month). Busiest month: 41% of reviews. Languages: en 96%, es 2%, fr 1%.

Overall Score

72/100
Short observation window (92 days)
−8.6 vs. last month4.61 ★ average rating · 199 reviews
72/100 from 199 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026

Score

71.7

Industry average 69.7

2.0 above average

Rating

4.61

Industry average 4.44

0.17 above average

Reply rate

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Industry average 46.4%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#649of 1292 ranked in Flight & Hotel Booking
Top 50% · Mid Packdown 60 from last month
#1 (best)#1292 (worst)
#647Peer
#648Peer
#649This company
#650Peer
#651Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering September 2026 — 19 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 21% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Customer Support
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Response Speed
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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