Customereye

Travel House

Flight & Hotel Booking • United Kingdomwww.travelhouse.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#124of 225
Top 55% · Mid Pack
#1 (best)#225 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Mid Pack

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
42.0%
Loyalty
20.5%
Product Quality
14.9%
Pricing
5.8%
Onboarding
4.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
94.2%
4★
1.8%
3★
1.7%
2★
0.7%
1★
1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 93.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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