Based on public reviews and response behavior.
154 reviews over 61 days (about 77 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 96%, unknown 5%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
76.4
Industry average 66.3
10.1 above average
Rating
4.47
Industry average 4.28
0.19 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering August 2026 — 43 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 154 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 96 mentions with a sentiment score of 87.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
