Extranomical Tours

Flight & Hotel Booking • United Stateswww.extranomical.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

72/100

+5.0 vs. last month4.61 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#21of 225

Top 9% · Top Tier

#1 (best)#225 (worst)

#19Peer

#20Peer

#21This company

#22Peer

#23Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

40.0%

Loyalty

20.2%

Customer Support

10.1%

Pricing

8.1%

Response Speed

6.0%

Most feedback concerns Product Quality.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 10.1% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

78.2%

4★

12.5%

3★

4.0%

2★

3.0%

1★

2.3%

Based on 602 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

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