The Tour Guy

Flight & Hotel Booking • United Statesthetourguy.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

4.71 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#29of 225

Top 13% · Top Tier

#1 (best)#225 (worst)

#27Peer

#28Peer

#29This company

#30Peer

#31Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral1%
Negative12%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 603 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

35.5%

Loyalty

20.4%

Customer Support

9.0%

Response Speed

9.0%

Onboarding

6.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100

16/100

signal score

•Built from a negative-review share of 12.1% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.1%

4★

4.5%

3★

3.5%

2★

2.6%

1★

2.3%

Based on 604 analyzed reviews. Sentiment is holding steady: 97.3% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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