Customereye

ToyotaPartsDeal

Auto Parts & Accessories • United Stateswww.toyotapartsdeal.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

57/100
+3.6 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#44of 148
Top 30% · Upper Half
#1 (best)#148 (worst)
#42Peer
#43Peer
#44This company
#45Peer
#46Peer

Overall Customer Sentiment

Above Average

60% of reviews positive, 37% negative

60%
positive
  • Positive60%
  • Neutral3%
  • Negative37%

Sentiment Balance

Covering October 2024 — 113 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 33% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Response Speed
15.2%
Pricing
13.8%
Product Quality
13.4%
Loyalty
9.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 44.3% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.8%
4
6.0%
3
2.3%
2
1.8%
1
11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.0% of reviews in the last three months were positive, compared with 85.2% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis