Based on public reviews and response behavior.
600 reviews over 989 days (about 18 per month). Busiest month: 60% of reviews — one month dominates this sample.
Auto Parts & Accessories average: score 61.0, rating 4.38 stars, reply rate 34.8%, over 774 ranked companies · benchmark 9 Oct 2026
Score
48.4
Industry average 61.0
12.6 below average
Rating
4.59
Industry average 4.38
0.21 above average
Reply rate
—
Industry average 34.8%
not measured
Among ranked Auto Parts & Accessories companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering February 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 774 ranked companies in Auto Parts & Accessories (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.119 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.062). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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