Sainsbury's

Food & Beverage • United Kingdomwww.sainsburys.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−3.2 vs. last month3.43 ★ average rating · 873 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#521of 551

Top 95% · Bottom Tier

#1 (best)#551 (worst)

#519Peer

#520Peer

#521This company

#522Peer

#523Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2026 — 42 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 48% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 855 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.9%

Loyalty

16.8%

Delivery Shipping

14.1%

Product Quality

13.3%

Pricing

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 16.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 42.2% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

41.5%

4★

14.1%

3★

13.5%

2★

8.1%

1★

22.8%

Based on 873 analyzed reviews. Sentiment is improving: 50.5% of reviews in the last three months were positive, compared with 41.3% in the three months before that.

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