7 Cups

Food & Beverage • United Stateswww.7cups.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

44/100

−16.7 vs. last month3.43 ★ average rating · 1,400 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#501of 551

Top 91% · Bottom Tier

#1 (best)#551 (worst)

#499Peer

#500Peer

#501This company

#502Peer

#503Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,381 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.8%

Product Quality

16.3%

Loyalty

12.7%

Pricing

11.0%

Problem Resolution

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 34.4% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

46.1%

4★

13.2%

3★

6.6%

2★

5.8%

1★

28.4%

Based on 1,400 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 54.5% in the three months before that.

Unlock full insights