Customereye

Bother

Food & Beverage • United Kingdombother.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
4.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#481of 551
Top 87% · Bottom Tier
#1 (best)#551 (worst)
#479Peer
#480Peer
#481This company
#482Peer
#483Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 30% negative

68%
positive
  • Positive68%
  • Neutral2%
  • Negative30%

Sentiment Balance

Covering January 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.6%
Pricing
13.7%
Response Speed
13.5%
Product Quality
13.4%
Loyalty
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • Built from a negative-review share of 31.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.0%
4
9.2%
3
4.2%
2
2.8%
1
9.8%

Based on 600 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 84.7% in the three months before that.

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