Rare Tea Company

Food & Beverage • United Kingdomwww.rareteacompany.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−5.2 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#185of 551

Top 34% · Upper Half

#1 (best)#551 (worst)

#183Peer

#184Peer

#185This company

#186Peer

#187Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%

positive

Positive91%
Neutral1%
Negative9%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.2%

Delivery Shipping

20.0%

Loyalty

13.1%

Response Speed

13.0%

Customer Support

12.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.0%

4★

5.2%

3★

2.0%

2★

1.7%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is slipping: 89.5% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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