KWM Wines & Spirits

Food & Beverage • United Kingdomkwmwine.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−13.8 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#68of 551

Top 12% · Top Tier

#1 (best)#551 (worst)

#66Peer

#67Peer

#68This company

#69Peer

#70Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.4%

Response Speed

17.5%

Product Quality

16.6%

Customer Support

13.2%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

3.2%

3★

0.8%

2★

0.3%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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