Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
72% of reviews positive, 26% negative
Covering June 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Showing 1,291 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Pricing, making up 12.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,344 analyzed reviews. Sentiment is improving: 62.5% of reviews in the last three months were positive, compared with 14.3% in the three months before that.
