Based on public reviews and response behavior.
205 reviews over 524 days (about 12 per month). Busiest month: 20% of reviews. Languages: en 92%, unknown 8%, es 1%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
52.7
Industry average 64.2
11.5 below average
Rating
4.46
Industry average 4.08
0.38 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering August 2026 — 22 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.
Share of theme mentions
Themes from the 205 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.135). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 52.7 sits in the bottom quarter of about 700 ranked Travel & Hospitality companies (25th percentile: 54, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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