Refund Protect

Travel & Hospitality • United Kingdomrefundprotect.me

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−2.7 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#110of 150

Top 73% · Mid Pack

#1 (best)#150 (worst)

#108Peer

#109Peer

#110This company

#111Peer

#112Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral3%
Negative27%

Sentiment Balance

Covering December 2024 — 22 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

38.1%

Response Speed

19.8%

Customer Support

14.6%

Product Quality

9.7%

Communication

5.9%

Most feedback concerns Onboarding.

The most common complaint theme is Problem Resolution, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 52.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

79.7%

4★

15.7%

3★

2.5%

2★

0.5%

1★

1.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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