Based on public reviews and response behavior.
200 reviews over 52 days (about 117 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 98%, es 1%, ar 1%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
52.5
Industry average 61.3
8.8 below average
Rating
3.85
Industry average 3.93
0.08 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering September 2026 — 64 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 50% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.124 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 68% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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