Cookly

Travel & Hospitality • Thailandcookly.me

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

4.62 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#48of 150

Top 32% · Upper Half

#1 (best)#150 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 8% negative

91%

positive

Positive91%
Neutral1%
Negative8%

Sentiment Balance

Covering September 2022 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

32.7%

Loyalty

21.5%

Customer Support

14.4%

Onboarding

9.4%

Pricing

6.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 8.2% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.0%

4★

9.5%

3★

2.0%

2★

1.3%

1★

5.2%

Based on 601 analyzed reviews. Sentiment is slipping: 50.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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