Lyft

Automotive & Mobilitywww.lyft.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

+10.9 vs. last month2.90 ★ average rating · 1,961 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#244of 265

Top 92% · Bottom Tier

#1 (best)#265 (worst)

#242Peer

#243Peer

#244This company

#245Peer

#246Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 55% negative

44%

positive

Positive44%
Neutral1%
Negative55%

Sentiment Balance

Covering August 2026 — 577 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 39% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,878 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

17.6%

Customer Support

16.0%

Loyalty

14.3%

Response Speed

12.5%

Product Quality

11.5%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.1% across this company's analyzed reviews.
•45 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

41.6%

4★

3.3%

3★

4.7%

2★

3.9%

1★

46.5%

Based on 1,961 analyzed reviews. Sentiment is improving: 73.4% of reviews in the last three months were positive, compared with 63.1% in the three months before that.

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