Customereye

The Kroger Co.

Food & Beverage • United Stateswww.kroger.com

Review data last updated .

Based on public reviews and response behavior.

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605 reviews over 214 days (about 86 per month). Busiest month: 31% of reviews. Languages: en 100%.

Overall Score

25/100
+0.8 vs. last month1.56 ★ average rating · 605 reviews
25/100 from 605 reviews over 8 months, high confidence.

Food & Beverage average: score 63.2, rating 4.25 stars, reply rate 33.9%, over 2,214 ranked companies · benchmark 30 Oct 2026

Score

24.8

Industry average 63.2

38.4 below average

Rating

1.56

Industry average 4.25

2.69 below average

Reply rate

—

Industry average 33.9%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2165of 2214 ranked in Food & Beverage
Top 98% · Bottom Tierdown 19 from last month
#1 (best)#2214 (worst)
#2163Peer
#2164Peer
#2165This company
#2166Peer
#2167Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 72% negative

26%
positive
  • Positive26%
  • Neutral2%
  • Negative72%

Sentiment Balance

Covering August 2026 — 106 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 72% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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