Customereye

Desserts Delivered Bakery

Food & Beverage • United Kingdomwww.dessertsdeliveredbakery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
3.10 ★ average rating · 20 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#471of 551
Top 85% · Bottom Tier
#1 (best)#551 (worst)
#469Peer
#470Peer
#471This company
#472Peer
#473Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 40% negative

60%
positive
  • Positive60%
  • Neutral0%
  • Negative40%

Sentiment Balance

Covering February 2019 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 11 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.8%
Loyalty
15.0%
Product Quality
15.0%
Customer Support
13.8%
Communication
10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 40.0% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5
50.0%
4
0.0%
3
5.0%
2
0.0%
1
45.0%

Based on 20 analyzed reviews. Sentiment is improving: 72.7% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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