Falcon online Supermarket

Food & Beverage • United Kingdomfalcononline.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

−24.4 vs. last month2.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#543of 551

Top 99% · Bottom Tier

#1 (best)#551 (worst)

#541Peer

#542Peer

#543This company

#544Peer

#545Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 59% negative

38%

positive

Positive38%
Neutral3%
Negative59%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 60% negative and 40% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.2%

Customer Support

14.9%

Communication

12.9%

Product Quality

11.5%

Pricing

9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 48.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

33.3%

4★

8.3%

3★

5.7%

2★

5.3%

1★

47.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 26.3% of reviews in the last three months were positive, compared with 30.0% in the three months before that.

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