Based on public reviews and response behavior.
600 reviews over 1,792 days (about 10 per month). Busiest month: 9% of reviews.
Home Services average: score 71.4, rating 4.67 stars, reply rate 44.7%, over 2,039 ranked companies · benchmark 24 Oct 2026
Score
30.9
Industry average 71.4
40.5 below average
Rating
1.08
Industry average 4.67
3.59 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
15% of reviews positive, 84% negative
Covering October 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,039 ranked companies in Home Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.296 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.409). Review the worst months in the trend data to identify specific operational or product issues.
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