TruGreen

Home Services • United Statestrugreen.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

1.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#90of 92

Top 98% · Bottom Tier

#1 (best)#92 (worst)

#88Peer

#89Peer

#90This company

#91Peer

#92Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%

positive

Positive23%
Neutral2%
Negative75%

Sentiment Balance

Covering December 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.0%

Loyalty

18.8%

Pricing

13.1%

Communication

9.4%

Problem Resolution

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH95/100

95/100

signal score

•Built from a negative-review share of 60.3% across this company's analyzed reviews.
•58 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.7%

4★

0.3%

3★

1.0%

2★

4.7%

1★

89.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 7.4% in the three months before that.

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