Customereye

Reading Borough Council

Home Serviceswww.reading.gov.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

66 reviews over 2,524 days (about 0.8 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

33/100
1.21 ★ average rating · 66 reviews
33/100 from 66 reviews over 5 months, limited confidence.

Home Services average: score 61.5, rating 4.27 stars, reply rate 46.8%, over 414 ranked companies · benchmark 16 Sept 2026

Score32.9vs 61.528.6Rating1.21vs 4.273.06Reply ratevs 46.8%

Competitive Performance Rank

Among ranked Home Services companies

#397of 414 ranked in Home Services
Top 96% · Bottom Tier
#1 (best)#414 (worst)
#395Peer
#396Peer
#397This company
#398Peer
#399Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

18% of reviews positive, 79% negative

18%
positive
  • Positive18%
  • Neutral3%
  • Negative79%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Included in the full report

Unlock the full report — $4.99

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Home Services