Based on public reviews and response behavior.
135 reviews over 2,301 days (about 1.8 per month). Busiest month: 10% of reviews. Languages: en 96%, unknown 4%, zh 1%.
Home Services average: score 70.2, rating 4.58 stars, reply rate 47.0%, over 1,395 ranked companies · benchmark 3 Nov 2026
Score
31.8
Industry average 70.2
38.4 below average
Rating
1.19
Industry average 4.58
3.39 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 81% negative
Covering April 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 135 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,395 ranked companies in Home Services (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.504 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.8 sits in the bottom quarter of about 1,400 ranked Home Services companies (25th percentile: 61, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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