Customereye

Bristol City Council

Home Servicesbristol.gov.uk

Review data last updated .

Based on public reviews and response behavior.

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135 reviews over 2,301 days (about 1.8 per month). Busiest month: 10% of reviews. Languages: en 100%.

Overall Score

33/100
1.19 ★ average rating · 135 reviews
33/100 from 135 reviews over 17 months, moderate confidence.

Home Services average: score 61.5, rating 4.27 stars, reply rate 46.8%, over 414 ranked companies · benchmark 16 Sept 2026

Score32.8vs 61.528.8Rating1.19vs 4.273.08Reply ratevs 46.8%

Competitive Performance Rank

Among ranked Home Services companies

#398of 414 ranked in Home Services
Top 96% · Bottom Tier
#1 (best)#414 (worst)
#396Peer
#397Peer
#398This company
#399Peer
#400Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 83% negative

16%
positive
  • Positive16%
  • Neutral1%
  • Negative83%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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