Based on public reviews and response behavior.
100 reviews over 1,987 days (about 1.5 per month). Busiest month: 13% of reviews. Languages: en 96%, es 1%, fr 1%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
40.7
Industry average 69.7
29.0 below average
Rating
2.33
Industry average 4.44
2.11 below average
Reply rate
—
Industry average 46.4%
not measured
Not ranked
no reviews in the last 12 months
42% of reviews positive, 57% negative
Covering July 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.166 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.648). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99
