Based on public reviews and response behavior.
1,451 reviews over 5,468 days (about 8.1 per month). Busiest month: 19% of reviews. Languages: en 98%, unknown 1%, de 1%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
41.0
Industry average 66.3
25.3 below average
Rating
3.59
Industry average 4.28
0.69 below average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
60% of reviews positive, 39% negative
Covering August 2026 — 90 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 1% neutral.
Share of theme mentions
Themes extracted from 1,451 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.168 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 41.0 sits in the bottom quarter of about 1,800 ranked Flight & Hotel Booking companies (25th percentile: 57, median: 69). The weakest topic and the reply rate are the two levers that move this score fastest.
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