Based on public reviews and response behavior.
1,651 reviews over 5,567 days (about 9 per month). Busiest month: 18% of reviews. Languages: en 69%, unknown 28%, es 3%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
40.4
Industry average 69.7
29.3 below average
Rating
3.29
Industry average 4.44
1.15 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering August 2026 — 130 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 40% negative and 2% neutral.
Share of theme mentions
Themes from the 1,651 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.170 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.4 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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